Contact Us

Have questions or need assistance? We’re here to help! Our consultations are free and always conclusive no matter the hour you reach out to us!

• Phone: +1 (315) 988-0016 (Calls & WhatsApp)
• Phone: +1 (516) 757-0757
• Email: vawahelpcenter@vawa.info
• Address: 8 Berkeley PL, Roosevelt, NY 11575, USA

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Privacy Policy for VAWA Help Center, Inc.

Effective Date: 01/12/2024
Last Updated: 01/16/2025

At VAWA Help Center, Inc. we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or SMS communication.

🔹 1. Types of Personal Information Collected

• Full name
• Email address
• Phone number
• Physical and mailing address
• Date of birth
• Immigration status
• Social Security Number (only when required for IRS filings or government forms)
• Copy of government-issued identification
• Financial and tax-related documents (for tax filing)
• IP address and browser type (via cookies)
• Intake responses and service requests
• Location data (if shared through the device)
• SMS opt-in and communication preferences

🔹 2. How We Use Your Information

• To process and prepare immigration and tax documents
• To respond to inquiries, provide updates, and deliver customer service
• To send appointment reminders or service-related notifications via SMS or email
• To confirm payments, schedule services, or follow up on pending items
• To maintain internal records and case management
• To improve our services, website functionality, and user experience
• To send educational content or service notifications, if opted-in

🔹 3. SMS Communication Compliance

• We may contact you by SMS for appointment reminders, case updates, or urgent service communication.
• SMS opt-in or phone numbers for the purpose of SMS are not shared with third parties or affiliates for marketing purposes.
• You may opt out at any time by replying "STOP" to any message.

🔹 4. Sharing of Information

• We do not sell, rent, or trade your personal data.
• We may share your information with:
  • Authorized service providers (e.g., Docketwise, Calendly, CRM, tax software)
  • Affiliates or contractors for case preparation or communication needs (under confidentiality)
  • Government authorities when required by law
  • Legal or policy enforcement purposes

🔹 5. Data Retention and Protection

We store client information securely and retain it only as long as necessary to fulfill services or comply with legal obligations. Security measures include encrypted storage, secure portals, and controlled access.

🔹 6. Your Rights

• Request a copy of your personal data
• Request correction or deletion
• Withdraw communication or data usage consent
• File a privacy complaint

To make a request, please email us at: vawahelpcenter@vawa.info

🔹 7. Updates to This Privacy Policy

This policy may be updated periodically. The latest version will always be available on our website. Please check back regularly for updates.